So if you donated you can test it?
And where did you had to downloaded it after the donation?
If you donated to the Kickstarter, then you need to contact Steve so you can participate in the beta testing. If you did not donate, then you can purchase it on steam for 30 dollars.
when will they give me some real feedback on the issue I am having?
Have you contacted the staff directly, or just made a forum post, or something like that.